Privacy Policy

Last updated: April 22, 2026

1. Introduction

PayXip ("we", "our", "us") is committed to protecting the privacy of our merchants and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our checkout platform and related services.

2. Information We Collect

From Merchants:

• Account information: name, email address, phone number, Shopify store URL
• Store configuration: payment gateway credentials, branding settings, shipping and tax configuration
• Analytics and conversion tracking identifiers (GA4, Meta Pixel, Google Ads, Snapchat Pixel IDs)

From End Customers (during checkout):

• Name, email address, phone number, and shipping address
• Order details: products purchased, quantities, pricing
• Payment status (we do not store credit card numbers or sensitive payment data)
• Device information: IP address, browser user agent (for conversion tracking and fraud prevention)

3. How We Use Information

• Order Processing: To create and fulfill orders on your Shopify store
• Conversion Tracking: To send purchase events to configured analytics platforms (GA4, Meta, Google Ads, Snapchat) via browser pixels and server-side APIs
• Fraud Prevention: To detect and prevent fraudulent orders
• Service Improvement: To analyze usage patterns and improve our platform
• Communication: To send service-related notifications and updates

4. Data Sharing

We share data only in the following circumstances:

• Shopify: Order data is transmitted to your Shopify store via their Admin API
• Payment Gateways: Payment details are sent to your configured gateway (e.g., Razorpay, Cashfree) for processing
• Analytics Platforms: Conversion data is sent to platforms you have configured (Meta CAPI, Google Ads, Snapchat CAPI, GA4)
• Legal Requirements: When required by law, subpoena, or government request

We do not sell, rent, or trade personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures including:

• All data transmitted via HTTPS/TLS encryption
• API tokens and sensitive credentials are stored encrypted
• Infrastructure hosted on Cloudflare's global edge network with enterprise-grade security
• Access controls and authentication for the merchant dashboard
• Customer PII (email, phone) is hashed (SHA-256) before being sent to analytics platforms

6. Data Retention

We retain merchant data for the duration of your active subscription and for 90 days after cancellation. Order data is retained for 12 months for analytics and compliance purposes. You may request earlier deletion by contacting us.

7. Cookies & Tracking

PayXip's checkout does not set its own cookies. However, third-party analytics pixels (Meta, Google, Snapchat) loaded on your store may set cookies according to their own policies. Merchants are responsible for displaying appropriate cookie consent notices on their stores.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing

To exercise these rights, contact us at hello@payxip.com.

9. Children's Privacy

PayXip is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. The "Last updated" date at the top indicates the most recent revision.

11. Contact

For privacy-related inquiries, contact us at hello@payxip.com.