Refund Policy

Last updated: April 22, 2026

1. Subscription Cancellation

You may cancel your PayXip subscription at any time from the merchant dashboard. Upon cancellation:

• Your access to the Service will continue until the end of your current billing period
• No further charges will be applied after cancellation
• The checkout overlay will be deactivated from your store at the end of the billing period

2. Refund Eligibility

We offer refunds under the following circumstances:

• First 7 Days: If you cancel within the first 7 days of your initial subscription, you are eligible for a full refund
• Service Outage: If PayXip experiences extended downtime (more than 24 consecutive hours) that materially impacts your business, you may request a pro-rata refund for the affected period
• Duplicate Charges: Any accidental duplicate charges will be refunded in full immediately

3. Non-Refundable Situations

Refunds are not provided in the following cases:

• Partial month usage after the 7-day trial period
• Account termination due to violation of our Terms of Service
• Dissatisfaction with third-party services (payment gateways, Shopify, analytics platforms)
• Issues caused by incorrect store configuration by the merchant

4. How to Request a Refund

To request a refund, contact us at hello@payxip.com with:

• Your store URL
• The reason for the refund request
• Your registered email address

We will review your request and respond within 3 business days. Approved refunds will be processed within 5-7 business days to the original payment method.

5. Order Refunds

PayXip is a checkout platform, not a payment processor. Refunds for customer orders must be processed through your Shopify admin panel or directly with your payment gateway provider. PayXip does not hold or process customer payment funds.

6. Contact

For refund inquiries, contact us at hello@payxip.com.